Project Updates

Project Update: Preliminary Results of Collective Impact Evaluation of AmericaServes Presented at the Council on Accreditation’s 2016 Annual Conference

Alyssa Byrne

One year ago, Metis announced its engagement with the Institute for Veterans and Military Families (IVMF) at Syracuse University to conduct an evaluation of the AmericaServes New York City pilot (NYCServes), a ground-breaking collective impact approach to the persistent problem of fragmented service delivery systems to address the needs of veterans and military families (see June 2015 Metis news article).  On Tuesday, July 19, Metis President Stan Schneider presented preliminary findings from the ongoing evaluation of the pilot conducted in partnership with gothamCulture, a veteran-owned organizational development consulting firm, at COA’s annual conference in New York City: The Power of Collaboration.

Developed and launched by IVMF, AmericaServes is currently being implemented in three cities (New York, Charlotte, and Pittsburgh) and is continuing to expand to other communities across the country.  The Metis-gothamCulture mixed-methods evaluation was designed to illuminate the reach, impact, and added value of the AmericaServes pilot site in NYC, and to inform practice in other project sites. Stan’s session spotlighted the approach to evaluating the pilot, successes, challenges, and emerging lessons learned.

For information about the NYCServes pilot evaluation, you can contact Stan at